Terms of Service

Last updated: July 2026

Welcome to Sakura Stash. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. General

Sakura Stash is an online retailer based in Japan, specializing in Japanese collectibles, model kits, figures, trading cards, hobby products, and related merchandise.

By using our website, creating an account, or placing an order, you agree to comply with these Terms of Service and all applicable laws and regulations.

2. Product Information

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, manufacturers may change product specifications, packaging, release dates, or included accessories without notice.

Minor variations between product photos and the final product do not constitute defects.

3. Pricing

All prices are displayed in Japanese Yen (JPY) by default. Currency conversion is provided for reference only. Your payment will be processed in Japanese Yen, and the final amount charged may vary depending on your payment provider's exchange rate.

Prices are subject to change without prior notice.

4. Orders

An order confirmation email acknowledges receipt of your order but does not guarantee acceptance.

We reserve the right to cancel or refuse any order due to:

• Pricing or listing errors

• Product unavailability

• Suspected fraud

• Payment verification issues

• Shipping restrictions

• Any other circumstance that prevents us from fulfilling the order

5. Pre-Orders

Pre-order items are charged at the time of purchase unless otherwise stated.

Manufacturer release dates are estimates and may change without notice. Delays are outside our control.

Orders containing multiple pre-order items will generally be shipped only when all items are available unless separate shipping arrangements have been made.

6. Shipping

Orders are shipped from Japan using the shipping method selected at checkout.

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Customers are responsible for ensuring that the shipping address provided is accurate before the order is dispatched.

7. Customs, Duties & Taxes

International customers are responsible for complying with their country's import regulations.

Any customs duties, import taxes, brokerage fees, or similar charges are the responsibility of the customer unless explicitly stated otherwise during checkout.

8. Returns & Cancellations

Returns and cancellations are handled in accordance with our Returns & Refunds Policy.

Please review that policy before requesting a cancellation or return.

9. Damaged or Defective Items

If an item arrives damaged or defective, please contact our customer support within seven (7) days of delivery and include photographs showing the issue.

We will work with you to determine the appropriate resolution.

10. Account Responsibilities

Customers are responsible for maintaining the confidentiality of their account credentials.

Sakura Stash is not responsible for unauthorized account access resulting from compromised passwords or customer negligence.

11. Intellectual Property

All website content, including text, graphics, logos, images, and website design, is the property of Sakura Stash or its licensors and may not be copied, reproduced, or distributed without written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Sakura Stash shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability shall not exceed the purchase price of the affected order.

13. Force Majeure

Sakura Stash shall not be held responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, carrier disruptions, government actions, cyberattacks, or manufacturer delays.

14. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on this page and become effective immediately upon publication.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

Email: support@sakurastash.com