FAQ
Our handy currency converter will instantly adjust the price of any item from Japanese Yen to US Dollars, Euros, British Pounds, Australian Dollars, or Canadian Dollars and the shipping cost will always be viewable in your cart prior to checking out. Please note that your actual purchase will be charged in Japanese Yen depending on the currency exchange rate. Since the currency exchange rate can change frequently, there may be a slight difference on the actual amount when proceeding with payment.
You can request a cancellation for your order by sending an email to our customer support (info@sakurastash.com) or by using the contact form.
Please understand that cancellations cannot be made after the product has been shipped until the item is returned to our warehouse, and may be subject to cancellation fees or non-refundable shipping.
Please understand that cancellations cannot be made after the product has been shipped until the item is returned to our warehouse, and may be subject to cancellation fees or non-refundable shipping.
We usually do not accept the merging of separate orders or items except in specific cases. Please make sure to add all the products you would like to purchase to your cart before completing the order.
We usually ship within 1-3 business days of receiving cleared payment but please note that it could take longer depending on the product and the quantity of items ordered. We would appreciate your patience.
If you were able to purchase the item, it means that it was available at the time of your purchase. Do not be confused if it says it is out of stock, this means that the product went out of stock after your purchase was completed and the quantity ordered should be available at our warehouse. In case of an inventory mistake, we always contact our customers directly and refund their purchases.
Shipping
Sakura Stash offers reliable and affordable international shipping to the best of our abilities. Every item purchased will be shipped brand new in the original condition as delivered from the manufacturer and will be shipped directly from Japan. The shipping options will depend on your country, and any customs fees or duties after the arrival of your order will be the responsibility of the buyer, so we ask that you check your local import laws prior to purchase.
No problem! Our shipping rates are determined by size and weight, so your total shipping cost will be calculated in your cart prior to checking out.
It depends on the shipping method selected and items ordered. For most countries shipping is currently between 7-28 days, but for the US it can be as early as 5-8 days.
Please note that deliveries may take longer than expected depending on the situation of the postal service in your country. If you chose Japan Post Shipping (Economy Air, Standard Air Registered or EMS), please note that any shipping method handled by Japan Post may be subject to delay and deliveries take longer than usual during the pandemic.
Payment
We accept online payment via PayPal or Credit Card.
There maybe a automated security check that blocks foreign or transactions in other countries as a preventative security measure. We suggest you contact your bank for more information regarding the decline. If all else fails, we suggest you to create a free PayPal account and link the card for safe and easy online transactions.
Please pay for it to receive your package. Since all orders are shipped directly from Japan, any import fee or taxes for importing goods requested by your country will be the buyer's responsibility. These additional fees are not included in the final price.
We are a company and have been instructed by the Japanese government agency, so we cannot ship marked as a GIFT or with a lower value on the customs form. Import duties, taxes, and charges are not included in the item price or shipping cost and these charges are the buyer's responsibility.
Other
Please email us at info@sakurastash.com providing your order number and some pictures as a confirmation and we will try to find a solution with you. Please note that Sakura Stash reserves the right to decide on a case-by-case basis if the damage is substantial enough to be eligible for compensation.
Unfortunately, the only items we currently have available are the ones listed on our homepage store. We frequently update with new products so please keep checking.
You can be notified when the item is back in stock by entering your e-mail address and clicking "Notify me" button at the product page. However, please note that most of our out of stock products are also currently unavailable from the manufacturer and therefore it is unlikely that we will be able to restock them if they have already been sold out for a long time.
There is an issue on our website to display special characters, but please be assured that our system confirmed your name and address accurately. Our team usually contact customers if there is error while creating the shipping label. If you are not contacted, it means there was no error in your name / shipping address.
◆Contact Information
Should you have any further inquiry, please don't hesitate to contact us at info@sakurastash.com
Our dedicated customer support team will try to respond to your messages as soon as possible, but please note due to the time zones and difference in Japanese bank holiday dates there may be a delay, however we do respond to all of our customer messages and kindly ask for your patience.