Refund policy

Returns & Refunds

For any cancellation or return requests, please contact Sakura Stash Customer Support at support@sakurastash.com after reviewing the policies below.

Cancellation Policy

We reserve the right to accept order cancellations on a case-by-case basis. Orders that have already been packed or shipped cannot be cancelled.

For both pre-orders and in-stock items, if your cancellation request is approved, we can either:

  • Issue a refund as Store Credit (for customers with a Sakura Stash account), or

  • Refund the original payment method.

Please note that refunds to the original payment method are subject to a 5% cancellation/restocking fee, which will be deducted from the refunded amount. No fee applies when the refund is issued as Store Credit.

Returns Policy

If you receive a product that is defective, damaged, or significantly different from what was ordered, you may request a return by contacting Sakura Stash Customer Support.

All return requests must be approved by our staff before any items are sent back and must be submitted within 7 days of delivery.

Returned products must:

  • Include the original packaging.

  • Be complete with all accessories and parts.

  • Be returned in their original condition.

Unless the return is due to our error, the customer is responsible for all return shipping costs and any risk of loss or damage during return transit.

Unauthorized returns (including incorrect return addresses, refused deliveries, undeliverable shipments, or unclaimed packages) are not eligible for a full refund. If you would like the order resent, new shipping charges will apply.

Damaged Goods

If your order arrives damaged, please contact support@sakurastash.com with:

  • Your order number.

  • A detailed description of the issue.

  • Clear photos of the damaged item and packaging.

Please note that email attachments may have size limits (approximately 20 MB). If necessary, compress or resize your images before sending.

Refunds & Compensation

Order compensation is generally provided as Store Credit.

In certain situations, or upon request, we may instead issue a refund to the original payment method. Approval is granted on a case-by-case basis.

Refunds to the original payment method are processed in Japanese Yen (JPY). Any exchange rate differences or fees charged by your payment provider, credit card company, or PayPal are outside our control and are not refundable.