Shipping Policy

Last updated: July 2026

At Sakura Stash, all orders are carefully packed and shipped directly from Japan. We work hard to ensure your order arrives safely and as quickly as possible.

Processing Time

• Most in-stock orders are processed and shipped within 1–3 business days after payment has been confirmed.

• Processing times may be longer during holidays, promotional periods, or due to high order volumes.

• Pre-order items are shipped once they become available. Please refer to the product page for the estimated release date.

Shipping Methods

We offer a range of shipping options depending on your destination and the size of your order, including:

• Economy Air (Japan Post)

• Standard Air Registered (Japan Post)

• EMS Express (Japan Post)

• DHL Express

• FedEx

• UPS Express

• Other regional carriers where available

Available shipping methods will be displayed during checkout based on your delivery address and the size and weight of your order.

Delivery Estimates

Estimated delivery times are provided by the shipping carriers and are not guaranteed.

Typical transit times are:

Shipping Method	Estimated Delivery
Economy Air	7–31 business days
Standard Air Registered	5–14 business days
EMS Express	3–7 business days
DHL / FedEx / UPS Express	2–5 business days

Please note that customs processing, local postal services, weather, and other circumstances beyond our control may cause delays.

Shipping Costs

Shipping costs are calculated automatically during checkout based on:

• Destination country

• Package weight

• Package dimensions

• Selected shipping method

You can estimate shipping costs by adding products to your cart before completing your purchase.

Combined Shipping

Orders containing multiple items are automatically combined whenever possible to reduce shipping costs.

If an order exceeds the size or weight limits of the selected shipping service, we may:

• Split the shipment into multiple packages, or

• Upgrade the shipping service when necessary.

If additional shipping charges become necessary due to exceptional circumstances, we will contact you before dispatch.

Pre-Orders

Orders containing both in-stock and pre-order items will generally ship only when all items are available.

If you wish to receive available items sooner, we recommend placing separate orders.

Shipping Address Changes

If you need to change your shipping address, please contact us as soon as possible.

Address changes cannot be guaranteed once an order has entered processing and are not possible after the package has been dispatched.

Tracking

Tracking information is provided for all shipping services except Economy Air where available.

Tracking numbers will be emailed once your order has been shipped.

Please note that some countries may not provide tracking updates after the package leaves Japan.

Lost or Delayed Shipments

Delivery estimates are provided by the carrier and are not guaranteed.

If your shipment appears significantly delayed, we recommend first contacting your local postal service or courier using your tracking number.

If your package appears to be lost, please contact our customer support team and we will begin an investigation with the shipping carrier where applicable.

Damaged Shipments

If your package arrives visibly damaged, we recommend refusing delivery whenever possible and contacting us immediately.

If damage is discovered after opening the package, please contact us within 7 days of delivery with photographs of:

• The damaged item(s)

• The shipping box

• Any packaging materials

• The shipping label

Our support team will work with you to determine the appropriate resolution.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by your country's authorities.

Unless specifically stated during checkout, these charges are the responsibility of the customer.

Please review your country's import regulations before placing an order.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: support@sakurastash.com